Just yesterday I was listening to a sports interviewer (who shall go unnamed) baiting Terrell Suggs of the Baltimore Ravens by suggesting the team was great but “stuck” with QB Joe Flacco. It made me think for a few minutes about why Joe Flacco does not seem to get the media respect that he statistically deserves. As I explained to two of my three sons (while waiting for the school bus at 6:20 a.m.!), maybe it’s because he is a pretty low key guy and does not spend much time, for better or worse, tooting his own horn.

After the big yellow school bus pulled away, I thought about this some more and applied it to our business. An "Aha!" moment. The secret to success is NOT keeping success a secret - but with at least some degree of dignity. That same day I received a note from one of our customers that went like this:

"I think everyone at ACS is so prompt and professional and it’s actually a pleasure doing business with ACS. I recommend ACS to everyone I do business with."

Now, we get quite a few comments like this which reassures me our customer service team members are absolutely the best. Great repairs are important, but the process shouldn’t be painful. Superior customer service is the sweet spot…the great differentiator.

If you’ve been getting the runaround from your industrial electronic repair house, give our team a call at 800-605-6419. We promise we will do everything possible to
get your industrial electronics repaired and returned to you quickly and in good working order … with a pleasant and helpful attitude.

Visit our website too where you can find info on all types of industrial electronic repair services from circuit board repairs to servo drive repairs to monitor & touch screen repairs. And if you have comments, praise, or yes, even complaints, please let us know. We do want to hear from you.

And as a final thought, what was that guy thinking baiting Terrell Suggs?! Hasn’t he seen what this guy does to opposing quarterbacks? I suspect even Pittsburgh’s Big Ben Roethlisberger dreads facing Mr. Suggs on game day because he knows the next day he is going to be hurting! Go Ravens!!